We are looking for an enthusiastic Senior Service Delivery Manager to join our growing team in Sydney or Melbourne.
Orro has a supportive team-based culture that promotes personal initiative, self-sufficiency, and the ability to be hands-on with your work. You will be part of a highly motivated team, on a mission to create “future now” solutions that make it faster, simpler and safer for people to access, store and share information – wherever, whenever and with whomever they want.
Orro is an Australian technology success story with offices in Melbourne, Sydney, Perth, Brisbane and internationally in the Philippines and London. Orro is a secure network and digital infrastructure provider trusted by some of Australia’s biggest brands to deliver them the future now, meeting the ever-changing needs of their markets, and our world.
We lead the industry in designing, building, and operating digital infrastructure – providing greater efficiency, performance, agility, and resilience. Our end-to-end solutions, including cloud, collaboration, cyber and data services, take the stress out of tech for more than 400 businesses and over 20 million Australians every day.
However, we never forget our job is to connect people, not machines. So, we take the time to get to know our clients and learn how they like to work. It means we understand not just what they need now, but what they’ll need next.
As part of the Service Management team, the Senior Service Delivery Manager will own the operational service delivery and be a dedicated, visible and highly responsive communication ‘bridge’ for operational matters between Orro and the client.
The Senior Service Delivery Manager will be someone with exceptional senior stakeholder management capability, responsible for the successful operational management of the client’s environment, acting as an escalation point for both internal and external stakeholders, driving continual service improvements and ensuring a high level of client satisfaction.
Based in Sydney, spending considerable time on-site with the client, the Senior Service Delivery Manager will have the ability to embed themselves with the client, and customers within the business to work on operational service improvement planning and execution.
Operationally the Senior Service Delivery Manager will keep on top of operational issues and outages in real time, ensuring all support and delivery related escalations are resolved and customer communication is managed effectively to minimize impact to the business. This role requires someone who can work with senior stakeholders to identify opportunities for service delivery improvements, put forward recommendations and effectively influence outcomes resulting in business improvement.
Position Responsibilities
Your main responsibilities will include but are not limited to:
Skills, Knowledge & Experience
We are looking for a seasoned Senior Service Delivery Manager with extensive contractual experience and proven senior stakeholder management capability. The Senior SDM will have at least 5 years’ experience in similar senior operational roles and a good mix of the following skills, knowledge & experience:
Qualifications
Orro is an exciting Australian technology company with a wealth of experience and expertise. We welcome and celebrate diversity of perspectives, background, and experience. We are committed to creating a workplace that supports diversity of all cultures including LGBTQI and those living with a disability including those on the autism spectrum.
If you require any assistance with submitting your application or need to discuss reasonable adjustments in the recruitment process, please get in touch with us on our website.
We are also a company that takes its Corporate Social Responsibility seriously and we try our best to positively impact society and the environment in all possible ways.
We also support our staff and their loved ones in a variety of ways, including public holiday swaps to support family responsibilities and diversity with religious holidays. Parental and caregiver leave policies, flexible working, Orro-wide mentoring program, and an emerging leaders development program.
Submit your resume, including a cover letter through the link below. Your cover letter should be no longer than one page, explaining your suitability for the role.
Securely
Connected
Everything™
