Are you paying too much for telecommunications? Could your business pay less and receive a better service? We’re finding many businesses are using telco services that are a poor fit for their needs – impeding the efficiencies that can free up budget to stimulate innovation, opportunity and growth. We’ve found there are three primary reasons why businesses come to market for telco services:
Three key reasons businesses go to market for telco services
- The timing of procurement cycles
- Changes to costs and plans
- Increased flexibility
The timing of procurement cycles:
For larger businesses in particular, governance requirements mean teams have to undertake procurement processes to refresh contracts. In many cases, service levels that do not meet current requirements or equipment that is reaching end of life and is no longer fit for purpose can prompt a shift.
Changes to costs and plans:
Many businesses may be paying high prices for services under contracts signed several years ago and want to take advantage of opportunities presented by new market offerings.
To remain competitive and enable digital transformation, businesses want to deploy new applications and services quickly and cost-effectively. During the coronavirus pandemic, many businesses found their telecommunications services could not meet the security and performance requirements involved in adopting remote working at scale.
Making the right telco decision for your business
At Orro, we see many IT and telecommunications decision-makers seeking to make an informed judgement about services.
We recommend that decision-makers make the following two vital steps to inform themselves before switching providers:
Step 1 – understand each area and function of the business and the latitude available with the telecommunications services they use. For example:
- Which teams and areas require high availability from those services?
- Consider the impacts of those high availability areas on cost and resourcing, such as implementing replication and redundancy across multiple sites.
Step 2 – Consider the future growth (or contraction) plans that will impact the number of sites opening and closing.
Poorly negotiated telecommunications contracts can be expensive, as cancellation penalties in long-term contracts typically comprise a monthly fee multiplied by the months remaining in the deal.
- This will impact how much flexibility needs to be negotiated within telecommunications service contracts to accommodate these changes.
- Data centres and head offices are unlikely to open, close or move without comprehensive planning, leading to long-term access contracts incorporating lower cost of carriage.
- For sites scheduled to operate for short periods, a business may opt for higher costs of carriage with the flexibility to cancel or relocate a telecommunications service without penalty.
At Orro, we provide ‘best of breed’ solutions, tailored from a range of vendors and carriers and designed to meet the specific requirements of your business now and into the future. We undertake a comprehensive customer engagement program to meet your requirements for performance, resilience, visibility, scalability and of course, cost savings.
For many businesses, switching telecommunications providers or services can be intimidating and, if done poorly, expensive. We can advise your business how to migrate from an underperforming or outdated service and help you manage the providers involved. We help you implement a disengagement plan and, to ease the transition to a new service, implement just-in-time provisioning and a rollout plan that helps minimise any overlap costs.
Our OneTouch Control network management platform amalgamates multi-vendor and multi-carrier connectivity into a single pane of glass view with real-time monitoring and reporting of network performance, hardware health, carrier SLAs and best-practice business processes – eliminating the need for customers to directly manage relationships with multiple carriers.
The power of our OneTouch Control platform is how we helped Australia Post roll out Cisco Meraki SD-WAN infrastructure and a transition of network connectivity across more than 4,000 metro, regional and remote sites nationally.
If you’d like to learn more about our services and how we can help your business reduce its telco costs, get in touch anytime. Our team is always happy to perform a free network assessment to ensure you have a solution that’s cost-effective, efficient, reliable, and secure.