Retail

Retail has changed. Today, the customer experience is the product — and practically every part of that experience depends on the network. Yet across Australia’s retail sector, something is breaking: the connection between what retailers want to deliver and what their legacy networks can actually support.
For years, the network was judged by one measure: uptime. If the lights were green and the SLA was met, the assumption was simple — everything must be working. But that assumption no longer holds.
Retail has entered its next evolutionary phase: the convergence of digital and physical experiences. In today’s omnichannel world, shoppers expect a seamless journey—from browsing online to buying in-store, returning via click-and-collect, or getting tailored offers on their phones as they walk past a shopfront.
With more than 4,000 sites spread across the country, supporting more than 12 million households, Australia Post has one of the largest networks in the country.
Australia Post is one of Australia’s most recognisable and trusted brands, supporting more than 12 million households  across Australia. In 2021, Australia Post completed a milestone network transformation project, which transitioned 4,000 Australia Post sites across the country to high-speed connections and intelligent network management services. 
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