Case Study – Australia Post
Australia Post is one of Australia’s most recognisable and trusted brands, supporting more than 12 million households across Australia. In 2021, Australia Post completed a milestone network transformation project, which transitioned 4,000 Australia Post sites across the country to high-speed connections and intelligent network management services.
The project, led by Orro, was one of the largest overhauls completed by the much-loved postal service organisation, helping millions of people around the country with services essential to their daily lives.
“We had confidence in Orro’s capabilities to roll out such a robust network transformation, we all worked very closely together and it felt like one team”Munro Farmer – CIO, Australia Post
In smaller towns, Australia Post acts as a community hub – where residents can conduct banking, pay bills, buy products as well as traditional banking services. Network downtime can leave these communities stranded. For customers, particularly those in regional areas, the project has resulted in delivering more reliable and accessible services.
“This project has been really important to us and our customers because it helped us overhaul our ageing and limited legacy network, which was also suffering from reliability issues. We have one of the largest networks in Australia and it was really important for us to be able to deliver better services to our business and also to our customers,” said Munro Farmer, CIO at Australia Post
As a result, network disruptions are now limited , with the upgrade doubling internet bandwidth at each site and reducing outages by 70 per cent. The program has also helped reduce operating costs by up to 40 per cent for some services.
Watch the Case Study
“We now have increased network resilience and uptime, and we are equipped with a robust communications backbone that will allow us to deliver the next generation of digital services. This means for the first time in Australia Post’s history, every staff member within the organisation will be on the same communications platform,” said Farmer.
Together, Australia Post and Orro transformed 4,000 sites in a two-year timeframe, which involved maintaining a velocity of more than 200 sites per month.
“We had confidence in Orro’s capabilities to roll out such a robust network transformation, we all worked very closely together and it felt like one team. Having a strong partnership with Orro throughout the project, to not only complete important milestones, but also work through all the challenges with us together, has been key to our success,” said Farmer
“This project has been really important to us and our customers because it helped us overhaul our ageing and limited legacy network.”Munro Farmer – CIO, Australia Post
Unique to this project is Orro’s internally developed network management platform called One Touch Control (OTC), which has the unique ability to amalgamate multi-vendor and carrier connectivity into a single dashboard. From here, Australia Post can monitor and report on network performance, hardware health, carrier SLAs and best practice business processes.
“The partnership with Australia Post is incredibly important for Orro Group. It is our largest customer, which launched us into network management within the enterprise space in Australia,” said Cam Quilty, CRO at Orro.
Orro began work on the project in August 2019 and is now responsible for network performance and upgrades for the next five years.