Senior Support Engineer – Network Services


Senior Support Engineer – Network Services

We are looking for a Senior Support Engineer to join our growing Engineering team in Sydney, Melbourne or Brisbane.

Orro has a supportive team-based culture that promotes personal initiative, self-sufficiency, and the ability to be hands-on with your work. You will be part of a highly motivated team, on a mission to create “future now” solutions that make it faster, simpler, and safer for people to access, store and share information – wherever, whenever and with whomever they want

We Are Orro

Orro is an Australian technology success story with offices in Melbourne, Sydney, Perth, Brisbane and internationally in the Philippines and UK. Orro is a secure network and digital infrastructure provider trusted by some of Australia’s biggest brands to deliver them the future now, meeting the ever-changing needs of their markets, and our world.

We lead the industry in designing, building, and operating digital infrastructure – providing greater efficiency, performance, agility, and resilience. Our end-to-end solutions, including cloud, collaboration, cyber and data services, take the stress
out of tech for more than 400 businesses and over 20 million Australians every day.

However, we never forget our job is to connect people, not machines. So, we take the time to get to know our clients and learn how they like to work. It means we understand not just what they need now, but what they’ll need next.

About the role

As part of a team-wide responsibility, a Senior Network Engineer is accountable for the elevated operational function and support of a key client network environment. You will work closely with other areas of the program to provide support for the customer critical network environment. You must be flexible, as this role also includes responding to any outages that may occur after hours in a diligent manner. You will be expected to attend the customer site for meetings, lab testing and providing onsite support from time to time. Travel to Orro’s data centre sites and interstate offices may be required on occasion.

Your main responsibilities include but are not limited to:

  • Provide high level technical skills and expertise to support the efficient and effective operation, maintenance and management of a complex enterprise Data Networks infrastructure which underpins critical services.
  • Support for incident & Change management.
  • Carry out system configurations, installations, and maintenance to ensure agreed levels of service and data integrity are provided, including developing and maintaining high quality design and support documentation.
  • Analyse complex issues and identify appropriate solutions and actions to resolve the major incidents
  • Provide Guidance and technical leadership to more junior Staff
  • Responsible for ensuring documentation remains current.
  • Manage Orro’s equipment installed within the customers network ensuring that agreed standards and capacity are maintained.
  • Attend daily support stand-up meetings, and other operational forums as required.
  • Ensure timely and accurate compliance with company policies and procedures, provision of business data and development of business performance reports.
  • Ensure database accuracy and relevance to service & device records specifically the engineering aspect of this data.

To succeed in this role, it is expected that you have the following skills, knowledge and experience:

  • Excellent networking skills and Experience including, Deploying and supporting Cisco networking and voice equipment -Cisco ASR, ISR routers, Nexus 9K
  • Troubleshooting and management of Cisco networks (Routers, Switches & wireless)
  • SD-WAN technologies: Cisco Meraki, Cisco Viptela & Fortinet SD-WAN desirable
  • Firewall technologies: Juniper, Fortinet, Cisco ASA
  • Network Management tools: SolarWinds, Splunk, Cisco Prime.
  • Good understanding and troubleshooting skills on MPLS, VRFs & Traffic Engineering is highly desirable.
  • Experience on Cisco Prime, Cisco ISE & Infoblox is highly desirable.
  • Understanding of the main telecommunications carriers and integrator technologies and products.
  • Excellent written and oral communication skills.
  • 10+ years networking experience in a service provider or large enterprise is highly desirable.

Why Orro?

Orro is an exciting Australian technology company with a wealth of experience and expertise. We welcome and celebrate diversity of perspectives, background, and experience. We are committed to creating a workplace that supports diversity of all cultures including LGBTQI and those living with a disability including those on the autism spectrum.

If you require any assistance with submitting your application or need to discuss reasonable adjustments in the recruitment process, please get in touch with us at

We are also a company that takes its Corporate Social Responsibility seriously and we try our best to positively impact the society and the environment in all possible ways. You can review some of our initiatives here.

What’s in it for you?

  • An opportunity to join a rapidly growing national organisation – we were recognised as one of Australia’s fastest growing companies, making the 2021 AFR Fast100 list.
  • Orro was also named Fortinet’s APAC Partner of the Year 2021.
  • An opportunity to work with a supportive and passionate team to change the way Australian businesses connect, collaborate, and operate.
  • An opportunity to drive a pivotal function within a growing business at an exciting point in its history.
  • A competitive remuneration package.

We also support our staff and their loved ones in a variety of ways, including public holiday swaps to support family responsibilities and diversity with religious holidays.

Additionally, we give 3 x paid volunteer days, employee discounts, as well as access to our wellbeing platform providing exercise programs and food tips to help you reach your health and fitness goals!

How do I apply?

Submit your resume, including a cover letter through the link below. Your cover letter should be no longer than one page, explaining your suitability for the role.

Apply now

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